Policy

Quality Policy

In order to meet customer needs and requirements and to achieve continual improvement of customer satisfaction, our company establishes the following as its Quality Policy:

"Thoroughly establish a service structure that keeps downtime caused by failures of imported marine products to the shortest possible period.
"Provide high-quality services with a focus on safe vessel operation.

We will reliably meet customer requirements, and through continuous efforts to improve management resources, we promise to implement continual improvement of the quality objectives below.

"Aim for zero customer complaints."
"As an opinion leader in the marine service industry, we will constantly take on new challenges."

Quality Policy

With the philosophy that “as professional engineers, we safeguard vessel safety through the maintenance of marine engines and lifesaving equipment,” we hereby establish the following quality policy and objectives.

  1. 1. In order to meet customer needs and requirements and to achieve continual improvement of customer satisfaction, our company establishes the following as its Quality Policy:
    1. 1-1）Establish and thoroughly maintain a service system that minimizes downtime caused by failures of marine products.
    2. 1-2）Provide high-quality services with a primary focus on the safe navigation of vessels.
  2. 2. We will reliably meet customer requirements, and through continuous efforts to improve management resources, we promise to implement continual improvement of the quality objectives below.
    1. 2-1）"Aim for zero customer complaints."
    2. 2-2）As an opinion leader in the marine service industry, we will constantly take on new challenges.

ISO 9001 certified

ClassNK ISO 9001

Mizuno Marine is certified to ISO 9001, the internationally recognized standard for quality management systems.

ISO 9001 is a global certification standard that assesses whether an organization has established a system capable of consistently providing stable, high-quality products and services.
It evaluates not only technical capability, but also the entire operational framework, including workflow management, control systems, and inspection procedures, through an objective assessment by an independent third-party certification body.

Vessel maintenance and repair are critical tasks that are directly linked to safety.
For this reason, it is not enough to rely solely on the experience or intuition of individual technicians.
It is essential to operate every process under clearly defined rules, including standardized work procedures, parts management systems, final inspection mechanisms, and record retention.
ISO 9001 demonstrates that such systems are in place and are being continually improved.

For customers, this certification provides reassurance in the following ways:

  • Consistent service quality with minimal variation
  • Clear and reliable management of inspection and maintenance records
  • Thorough root cause analysis and preventive action in the event of any issue
  • Ongoing improvement that continues to enhance service quality

In other words, it means that quality is protected not only by skill, but also by a well-structured system behind the scenes.

Under a quality management system based on international standards, Mizuno Marine provides safe, reliable, and dependable support for our customers’ valuable vessels.
Building a system that customers can trust is both our responsibility and our pride.